Special Printers LLC (“Special Printers,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, services, quotation requests, orders, customer communications, and other business interactions. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use: www.specialprinters.us

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By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

 

1. ABOUT SPECIAL PRINTERS LLC

Special Printers LLC provides custom printing, packaging, manufacturing, promotional products, commercial printing, and related services to customers internationally.

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United States Office

Special Printers LLC
8206 Louisiana Blvd NE, Ste B #10483
Albuquerque, NM 87113
United States

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China Branch

Building 141
Yiwu, Shenzhen, Zhejiang, China

Landline: +86 172 74608831
Fax: +86 172 74608831

Our services may involve approved manufacturing facilities, suppliers, logistics providers, payment processors, technology providers, and other business partners located in different countries.

 

2. INFORMATION WE COLLECT

Depending on how you interact with Special Printers, we may collect different categories of information.

 

2.1 Information You Provide Directly

You may provide information when you:

• Request a quotation;

• Submit an order;

• Contact us;

• Create an account;

• Submit a contact form;

• Request product information;

• Upload artwork;

• Submit a design;

• Communicate with customer service;

• Subscribe to communications;

• Request a sample;

• Make a payment;

• Provide shipping information; or

• Communicate with us through email, telephone, WhatsApp, or other channels.

 

This information may include:

• Full name;

• Business name;

• Job title;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Country;

• Postal/ZIP code;

• Company information;

• Order information;

• Product specifications;

• Artwork and design files;

• Communication records;

• Payment-related information;

• Tax or invoicing information where required;

• Other information you voluntarily provide.

 

3. ARTWORK AND BUSINESS INFORMATION

When you request custom printing or manufacturing services, you may provide files or information containing:

• Logos;

• Brand names;

• Product designs;

• Packaging artwork;

• Labels;

• Product photographs;

• Marketing materials;

• Text;

• Illustrations;

• Product specifications;

• Dimensions;

• Manufacturing requirements;

• Other business information.

We use this information primarily to quote, manufacture, process, inspect, package, and deliver your order.

Customers should avoid submitting unnecessary personal or sensitive information within artwork or production files.

 

4. PAYMENT INFORMATION

When you make a payment, payment information may be processed by third-party payment processors, banks, financial institutions, or other payment service providers.

Depending on the payment method, we may receive information such as:

• Payment status;

• Transaction reference;

• Payment date;

• Amount paid;

• Billing information;

• Limited payment-method information.

We generally do not need to directly store complete payment-card information when payment processing is handled by a third-party payment provider.

Third-party payment providers may have their own privacy policies and security practices.

 

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Approximate geographic region;

• Pages visited;

• Referring website;

• Date and time of visits;

• Time spent on pages;

• Website interactions;

• Technical information;

• Error and diagnostic information.

This information may be collected through cookies, analytics technologies, server logs, pixels, and similar technologies.

 

6. COOKIES

Special Printers may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may be used for purposes including:

• Website functionality;

• Security;

• Session management;

• Website analytics;

• Understanding website usage;

• Remembering preferences;

• Improving website performance;

• Marketing and advertising where applicable.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

 

7. ANALYTICS

We may use third-party analytics services to understand how visitors interact with our website.

Analytics information may help us understand:

• Which pages receive traffic;

• How visitors navigate the website;

• Which products or services receive interest;

• Website performance;

• Traffic sources;

• General audience trends;

• Technical issues.

Analytics providers may collect information directly through cookies or similar technologies and may process information according to their own privacy policies.

 

8. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including:

 

Order Processing

To:

• Process quotations;

• Process orders;

• Manufacture products;

• Arrange packaging;

• Coordinate shipping;

• Deliver products;

• Provide customer service.

 

Business Communication

To:

• Respond to inquiries;

• Provide quotations;

• Communicate order updates;

• Confirm artwork;

• Discuss production;

• Resolve customer issues;

• Provide shipping updates.

 

Business Operations

To:

• Manage customer accounts;

• Maintain business records;

• Process invoices;

• Process payments;

• Prevent fraud;

• Maintain website security;

• Improve our services;

• Analyze business performance.

 

Marketing

Where permitted by applicable law, we may use contact information to send:

• Product information;

• Company announcements;

• Promotions;

• Special offers;

• Printing information;

• Newsletters;

• Business updates.

You may opt out of marketing communications at any time.

 

9. HOW WE SHARE INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide requested services.

These parties may include:

• Manufacturing facilities;

• Printing factories;

• Packaging suppliers;

• Shipping companies;

• Freight forwarders;

• Customs brokers;

• Logistics providers;

• Special Shipments LLC;

• Payment processors;

• Banks;

• Website hosting providers;

• IT service providers;

• Analytics providers;

• Customer support providers;

• Professional advisers;

• Legal advisers;

• Government authorities where legally required.

We do not sell personal information merely for the purpose of allowing unrelated third parties to independently market their products to you.

 

10. MANUFACTURING PARTNERS

Because Special Printers may use manufacturing facilities located in China and other countries, information necessary to fulfill an order may be shared with the relevant manufacturing partner.

Depending on the order, this may include:

• Customer or company name;

• Product specifications;

• Artwork;

• Quantity;

• Packaging requirements;

• Delivery requirements;

• Production instructions.

Manufacturing partners should only receive information reasonably necessary to fulfill the applicable order.

 

11. SHIPPING AND LOGISTICS

To deliver your order, we may share necessary information with shipping and logistics providers.

This may include:

• Recipient name;

• Business name;

• Shipping address;

• Telephone number;

• Email address;

• Order number;

• Package information;

• Customs information;

• Product information where required.

Shipping may be arranged through Special Shipments LLC, freight forwarders, courier companies, carriers, customs brokers, or other logistics providers.

These providers may process personal information according to their own privacy policies.

12. INTERNATIONAL DATA TRANSFERS

Special Printers operates internationally.

Your personal information may therefore be transferred to, stored in, or processed in countries other than the country where you live.

For example, information may be shared with:

• U.S.-based service providers;

• China-based manufacturing partners;

• International logistics providers;

• Payment providers;

• Technology providers.

Different countries may have different privacy laws and protections.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

 

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information;

• The purpose for which it was collected;

• The customer relationship;

• Legal requirements;

• Accounting requirements;

• Tax requirements;

• Dispute resolution;

• Fraud prevention;

• Contractual obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business record requirements.

 

14. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;

• Unauthorized disclosure;

• Loss;

• Misuse;

• Alteration;

• Destruction.

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

 

15. CUSTOMER ACCOUNT SECURITY

If you create an account with Special Printers, you are responsible for keeping your login credentials confidential.

You should:

• Use a strong password;

• Avoid sharing your password;

• Log out from shared devices;

• Notify us of suspected unauthorized access.

Special Printers is not responsible for unauthorized access caused by the customer's failure to maintain account security, except to the extent caused by our own legal responsibility.

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16. CHILDREN'S PRIVACY

Our services are intended primarily for businesses, organizations, professionals, and adult customers.

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 for the purpose of providing services.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

 

17. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Request information about how personal information is used;

• Object to certain processing;

• Request restriction of certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Request a copy of certain personal information.

These rights are subject to applicable legal limitations and exceptions.

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18. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include rights concerning:

• Access to personal information;

• Correction;

• Deletion;

• Information about categories of personal information collected;

• Information about sources of personal information;

• Information about purposes for collecting personal information;

• Information about categories of recipients of personal information;

• Certain rights concerning targeted advertising or other regulated processing.

Special Printers does not sell personal information for monetary consideration merely for the purpose of selling such information to third parties.

Where applicable law provides additional rights, Special Printers will process valid requests in accordance with those requirements.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

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19. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND OTHER JURISDICTIONS

If you are located in a jurisdiction that provides additional privacy rights, such as the European Economic Area (“EEA”) or United Kingdom (“UK”), you may have additional rights under applicable privacy laws.

Depending on the circumstances, these may include:

• Access;

• Rectification;

• Erasure;

• Restriction;

• Data portability;

• Objection;

• Withdrawal of consent;

• Rights relating to automated decision-making.

Where applicable, we may process personal information based on one or more lawful bases, including:

• Performance of a contract;

• Compliance with legal obligations;

• Legitimate interests;

• Consent;

• Protection of legal rights.

If you believe your rights have been violated, you may have the right to contact the relevant data protection authority in your jurisdiction.

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20. MARKETING COMMUNICATIONS

You may receive marketing communications from us where permitted by law.

Marketing communications may include:

• New product announcements;

• Printing offers;

• Packaging services;

• Promotional offers;

• Company news;

• Industry information;

• Service updates.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications relating to an existing order.

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21. BUSINESS COMMUNICATIONS

Even if you opt out of marketing communications, we may continue to send communications that are necessary to:

• Process your order;

• Provide a quotation;

• Confirm artwork;

• Provide invoices;

• Provide shipping information;

• Respond to customer service requests;

• Address account or security matters;

• Fulfill contractual obligations.

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22. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, social-media platforms, payment providers, logistics providers, or other websites.

We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policy of each third-party website you visit.

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23. SOCIAL MEDIA

Special Printers may maintain accounts or pages on social-media platforms.

Interactions with those platforms may be governed by the privacy policies and terms of the respective platforms.

Information you publicly post or disclose on social-media platforms may be visible to others.

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24. BUSINESS TRANSACTIONS

If Special Printers undergoes a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of the transaction where legally permitted.

Any successor organization may be required to continue protecting personal information in accordance with applicable legal requirements.

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25. LEGAL DISCLOSURES

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;

• Respond to a legal request;

• Respond to a court order;

• Respond to a government request;

• Protect our legal rights;

• Protect customers or other individuals;

• Investigate fraud;

• Prevent illegal activity;

• Enforce our agreements;

• Protect the security of our website and systems.

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26. FRAUD AND SECURITY PREVENTION

We may process information to identify and prevent:

• Fraudulent transactions;

• Unauthorized orders;

• Payment abuse;

• Account misuse;

• Cybersecurity threats;

• Unauthorized access;

• Other unlawful activity.

We may share relevant information with payment providers, security providers, financial institutions, law-enforcement authorities, or other appropriate parties where legally permitted.

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27. DO NOT TRACK

Some web browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, our website may not respond to every such signal.

Where applicable law requires a specific response to browser-based privacy signals, we will comply with applicable requirements.

 

28. INFORMATION ABOUT CUSTOMERS' CUSTOMERS

Special Printers primarily processes information provided by its direct customers.

If a customer provides personal information belonging to its own customers, employees, clients, or other individuals, that customer is responsible for ensuring that it has the legal authority to provide the information to Special Printers and for instructing us regarding its permitted use.

Customers should not provide unnecessary personal information to Special Printers for manufacturing or printing purposes.

 

29. CONFIDENTIAL BUSINESS INFORMATION

Personal information and confidential business information are different categories.

Customers may provide confidential commercial information such as:

• Product concepts;

• Packaging concepts;

• Manufacturing specifications;

• Pricing information;

• Business plans;

• Designs.

We use such information to provide requested services and manage the business relationship.

Customers seeking additional confidentiality protections may request a separate confidentiality or non-disclosure agreement.

 

30. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we may update:

• The Effective Date;

• The Last Updated date;

• The content of this Privacy Policy.

The updated Privacy Policy will be published on our website.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

 

31. CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact Special Printers LLC.

 

Special Printers LLC

8206 Louisiana Blvd NE, Ste B #10483
Albuquerque, NM 87113
United States

 

China Branch

Building 141
Yiwu, Shenzhen, Zhejiang, China

Landline: +86 172 74608831
Fax: +86 172 74608831

Website: www.specialprinters.us

For privacy requests, please include sufficient information for us to understand and process your request.

 

32. PRIVACY POLICY ACKNOWLEDGMENT

By using the Special Printers website, submitting an inquiry, requesting a quotation, creating an account, or placing an order, you acknowledge that you have reviewed this Privacy Policy.

Special Printers LLC

Factory-Direct Printing | Custom Manufacturing | Worldwide Delivery