​1. About Special Printers LLC

Welcome to Special Printers LLC (“Special Printers,” “Company,” “we,” “us,” or “our”). Special Printers LLC provides custom printing, packaging, promotional products, labels, apparel, commercial printing, product manufacturing, and related services to customers worldwide. Our services may be fulfilled through our network of registered and approved manufacturing and printing facilities, including production facilities located in China and other jurisdictions. Special Printers is committed to providing customers with competitive factory-direct pricing, customized production solutions, and international delivery options. 

Our website is: www.specialprinters.us

​

United States Office

Special Printers LLC
8206 Louisiana Blvd NE, Ste B #10483
Albuquerque, NM 87113
United States

​

China Branch

Building 141
Yiwu, Shenzhen, Zhejiang, China

Landline: +86 172 74608831
Fax: +86 172 74608831

For customer service and order-related communication, customers should use the contact information published on the Special Printers website.

​

2. Acceptance of These Terms

By accessing our website, requesting a quotation, submitting an order, making a payment, approving artwork, or purchasing any product or service from Special Printers, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, you should not place an order with Special Printers. These Terms apply to all customers, including individuals, businesses, organizations, agencies, resellers, distributors, and other commercial customers.

 

3. Our Services

Special Printers provides customized printing and manufacturing services, which may include, without limitation:

• Product packaging

• Stand-up pouches

• Flat pouches

• Side-gusset pouches

• Labels and stickers

• Product tags

• Boxes and cartons

• Bags

• Canisters

• Tubes

• Packets

• Bottles and containers

• Business cards

• Flyers

• Brochures

• Posters

• Banners

• Apparel printing

• Promotional products

• Stationery

• Commercial printing

• Custom merchandise

• 3D printing

• Other customized printing and packaging products

Product availability, specifications, materials, minimum order quantities, production methods, and pricing may vary depending on the customer's requirements.

​

4. Factory-Direct and International Production

Special Printers may source, manufacture, print, package, or arrange fulfillment through registered, approved, or contracted manufacturing facilities in China and other countries.

The manufacturing facility used for an order may depend on:

• Product type

• Quantity

• Material

• Dimensions

• Printing method

• Finishing requirements

• Production capacity

• Quality requirements

• Customer delivery location

• Production schedule

• Shipping availability

• Cost and logistics considerations

Customers understand that the manufacturing location may differ from the Special Printers U.S. office.

Where appropriate, orders may be produced in China and shipped internationally to the customer's designated delivery address.

 

5. Pricing and Quotations

All prices provided by Special Printers are based on the specifications available to us at the time of quotation.

A quotation may consider:

• Product specifications

• Quantity

• Dimensions

• Materials

• Printing colors

• Printing method

• Finishing

• Packaging

• Artwork requirements

• Tooling or mold requirements

• Production costs

• Shipping method

• Destination

• Taxes and duties

• Customs requirements

• Other applicable charges

Unless expressly stated otherwise, a quotation is not a binding production order until the customer has accepted the quotation and completed the required payment.

​

Price Changes

Prices may change before an order is formally confirmed due to:

• Raw-material price changes

• Currency fluctuations

• Factory pricing changes

• Shipping costs

• Fuel surcharges

• Customs or regulatory charges

• Changes in product specifications

• Changes in quantity

• Changes requested by the customer

Once an order has entered production, additional changes may result in additional charges.

​

6. Competitive Pricing

Special Printers aims to provide customers with highly competitive printing and manufacturing prices through its international supplier and production network. Any statement regarding “low-cost,” “factory-direct,” “competitive,” “affordable,” or similar pricing is subject to the specific product specifications, quantity, destination, shipping method, production requirements, and market conditions applicable to the order. Unless expressly stated in a written quotation or separate written price guarantee, Special Printers does not guarantee that its price will be lower than every competing supplier or manufacturer.

​

7. Minimum Order Quantities

Certain products may require a minimum order quantity (“MOQ”).

The MOQ will depend on the product, material, printing process, factory, and production requirements.

The applicable MOQ will be communicated to the customer before order confirmation where reasonably possible.

A customer may not cancel an order solely because the manufacturing facility requires compliance with a previously disclosed MOQ.

 

8. Custom Products

Most Special Printers products are customized according to customer specifications.

Custom products may include customized:

• Dimensions

• Materials

• Colors

• Logos

• Artwork

• Text

• Finishes

• Shapes

• Packaging structures

• Printing methods

• Quantities

Because customized products are manufactured specifically for the customer, they may not be eligible for cancellation, return, exchange, or refund after production has commenced except where required by applicable law or expressly agreed by Special Printers in writing.

 

9. Artwork and Design Submission

Customers are responsible for providing accurate and production-ready artwork unless Special Printers has separately agreed to provide design services.

Customers must ensure that submitted artwork contains:

• Correct spelling

• Correct product information

• Correct dimensions

• Correct colors

• Correct logos

• Correct regulatory information

• Correct barcodes or QR codes

• Correct contact information

• Correct ingredients or product information where applicable

Customers are responsible for reviewing and approving all artwork before production.

 

10. Artwork Approval

Before production, Special Printers may provide a digital proof, mockup, sample, or production approval proof.

The customer is responsible for carefully reviewing the final proof.

Once the customer provides approval, production may begin.

After approval, Special Printers will generally not be responsible for customer-approved errors, including:

• Spelling mistakes

• Incorrect text

• Incorrect dimensions

• Incorrect colors

• Incorrect images

• Incorrect logos

• Incorrect contact details

• Incorrect product information

• Incorrect barcodes

• Incorrect regulatory information

Any changes requested after artwork approval may result in additional costs and production delays.

 

11. Color and Printing Variations

Printing is an industrial manufacturing process.

Minor variations may occur between:

• Digital screen previews

• Digital proofs

• Physical samples

• Production runs

• Different production batches

• Different printing processes

• Different materials

Colors displayed on computer monitors, tablets, and mobile devices may differ from physical printed colors.

Unless a specific color standard or approved physical sample is expressly agreed upon in writing, reasonable color variation will not necessarily constitute a manufacturing defect.

 

12. Samples and Pre-Production Proofs

Where available, customers may request a physical sample or pre-production proof.

Sample production may involve additional charges and may extend the overall production schedule.

A sample may not be identical to the final production run if different equipment, materials, production methods, or finishing processes are used.

The applicable quotation will determine whether sampling fees are refundable, credited, or non-refundable.

 

13. Order Confirmation

An order will generally be considered confirmed when:

1. The customer has accepted the quotation;

2. Required artwork or specifications have been supplied;

3. Required artwork has been approved; and

4. The required payment or deposit has been received.

Special Printers may decline or cancel an order before production where necessary due to production limitations, payment issues, legal requirements, supply issues, or other legitimate business reasons.

 

14. Payment Terms

Payment terms will be specified in the customer's quotation, invoice, or order confirmation.

Depending on the order, Special Printers may require:

• Full payment before production;

• A deposit before production;

• Balance payment before shipment; or

• Other agreed payment arrangements.

Production may not begin until the required payment has been received and cleared.

The customer is responsible for ensuring that all payment information is accurate.

 

15. Late or Failed Payments

If a customer fails to make a required payment, Special Printers may:

• Pause production;

• Delay shipment;

• Suspend services;

• Charge applicable storage or handling costs;

• Require additional payment before resuming production; or

• Cancel the order where permitted.

Any resulting production or delivery delay may affect the original estimated delivery date.

 

16. Production Times

Production times are estimates unless a specific production deadline is expressly guaranteed in writing.

Estimated production time may depend on:

• Product type

• Quantity

• Factory capacity

• Artwork approval

• Material availability

• Production method

• Custom tooling

• Quality inspection

• Holidays

• Public holidays

• Factory shutdowns

• Shipping conditions

• Customs clearance

Production time normally begins after all required specifications, artwork approvals, and payments have been received.

 

17. Shipping and Delivery

Special Printers may provide worldwide shipping services through Special Shipments LLC or other logistics providers, carriers, freight forwarders, courier companies, or transportation partners.

Where door-to-door delivery is offered, the applicable shipping quotation will identify the shipping service and any applicable charges.

Delivery may involve:

• Factory pickup

• Export processing

• International transportation

• Import processing

• Customs clearance

• Local transportation

• Final-mile delivery

Delivery dates are estimates unless a guaranteed delivery service is expressly stated in writing.

 

18. Special Shipments LLC

Special Printers may arrange international shipping through Special Shipments LLC or other third-party logistics providers.

Special Shipments LLC may operate separately from Special Printers LLC.

Where a third-party carrier, freight forwarder, customs broker, or logistics company is used, that provider's applicable terms may also apply to the transportation portion of the order.

Special Printers is not responsible for delays caused solely by third-party transportation providers, customs authorities, government agencies, weather events, strikes, transportation disruptions, or circumstances beyond our reasonable control.

 

19. Customs, Duties, Taxes, and Import Charges

International shipments may be subject to:

• Import duties

• Customs duties

• VAT

• GST

• Sales taxes

• Brokerage charges

• Customs clearance fees

• Inspection fees

• Storage charges

• Other government or carrier charges

Responsibility for these charges depends on the shipping terms stated in the customer's quotation or invoice.

Unless specifically stated otherwise, customers are responsible for understanding the import requirements applicable to their destination country.

Customers are responsible for ensuring that their products are legally permitted to be imported into the destination country.

 

20. Delivery Address

Customers must provide a complete and accurate delivery address.

The customer is responsible for:

• Correct street address

• Apartment or unit number

• Postal/ZIP code

• Contact telephone number

• Email address

• Business name where applicable

• Recipient name

Additional charges caused by an incorrect or incomplete address may be charged to the customer.

If a shipment is returned because the customer provided incorrect delivery information or failed to accept delivery, additional shipping or handling charges may apply.

 

21. Inspection of Goods

Customers should inspect products as soon as reasonably possible after delivery.

Customers should notify Special Printers of any apparent:

• Manufacturing defect

• Major printing error

• Quantity discrepancy

• Shipping damage

• Incorrect product

• Significant production issue

Claims should generally be submitted within 7 calendar days of delivery unless a different period is required by applicable law or specified in the applicable order agreement.

Customers may be asked to provide photographs, videos, packaging information, shipping labels, order details, and other evidence necessary to investigate a claim.

 

22. Quantity Variations

Custom manufacturing may occasionally result in a small production quantity variance.

Where a commercially reasonable production tolerance has been disclosed or agreed, delivery of a quantity within that tolerance will not constitute a defect.

Where the final quantity materially differs from the confirmed quantity, Special Printers may, at its discretion and subject to applicable law:

• Provide a partial refund;

• Provide a credit;

• Reproduce the affected quantity; or

• Offer another commercially reasonable remedy.

 

23. Defective or Incorrect Products

If Special Printers determines that products contain a material manufacturing defect or that an incorrect product was supplied due to an error attributable to Special Printers, we may, depending on the circumstances:

• Reproduce the affected products;

• Provide replacement products;

• Issue a partial refund;

• Issue a credit;

• Offer another reasonable remedy.

The remedy will depend on the nature and extent of the problem.

Customers must provide reasonable evidence of the alleged defect.

 

24. Returns and Refunds

Because many products are custom manufactured, returns are generally not accepted for products that were produced according to the customer's approved specifications.

Refund eligibility depends on:

• The reason for the refund request;

• Whether production has started;

• Whether the product is customized;

• Whether the issue is attributable to Special Printers;

• The applicable quotation or order terms; and

• Applicable law.

Refunds may not be available for:

• Customer-approved artwork errors;

• Customer-requested changes after production begins;

• Incorrect customer specifications;

• Customer dissatisfaction with a design that was approved;

• Failure to accept delivery;

• Incorrect customer-provided shipping information;

• Products that conform to approved specifications.

Nothing in these Terms limits any non-waivable consumer rights or remedies provided by applicable law.

 

25. Order Cancellation

Customers may request cancellation before production begins.

Cancellation requests must be submitted in writing.

Once production, material procurement, tooling, printing, packaging, or other fulfillment activities have commenced, cancellation may not be possible.

If cancellation is permitted after work has begun, the customer may be responsible for costs already incurred, including:

• Materials

• Artwork

• Tooling

• Production

• Labor

• Packaging

• Shipping

• Transaction fees

• Other non-recoverable expenses

 

26. Intellectual Property

Customers retain ownership of intellectual property they lawfully provide to Special Printers, subject to any rights of third parties.

Customers represent and warrant that they have the necessary rights and permissions to use and reproduce all materials submitted to Special Printers.

This includes:

• Logos

• Brand names

• Photographs

• Illustrations

• Product images

• Text

• Fonts

• Designs

• Trademarks

• Copyrighted material

Customers must not submit materials that infringe another person's intellectual property rights.

 

27. Customer Responsibility for Copyright and Trademarks

The customer is solely responsible for ensuring that submitted artwork and product content does not infringe third-party rights.

Special Printers may refuse to manufacture products where we reasonably believe that the requested production may violate intellectual property rights, applicable laws, regulations, sanctions, or other legal requirements.

The customer agrees to indemnify Special Printers for claims arising from materials supplied by the customer that allegedly infringe third-party rights, to the extent permitted by applicable law.

 

28. Prohibited Products and Content

Special Printers may refuse orders involving products or content that we reasonably believe:

• Violates applicable law;

• Infringes intellectual property rights;

• Contains illegal content;

• Promotes unlawful activity;

• Violates applicable sanctions or trade restrictions;

• Requires licenses or permits that the customer does not possess;

• Creates unreasonable legal or regulatory risk; or

• Cannot lawfully be manufactured, exported, imported, or delivered.

We may request additional documentation where necessary.

 

29. Product Compliance

The customer is responsible for ensuring that customized products comply with the laws and regulations applicable to their intended market.

This may include requirements concerning:

• Product labeling

• Packaging

• Ingredients

• Warnings

• Safety information

• Consumer disclosures

• Environmental requirements

• Recycling information

• Country-of-origin requirements

• Industry-specific requirements

Unless expressly agreed in writing, Special Printers does not provide legal or regulatory certification for the customer's products.

 

30. Manufacturing Tolerances

Custom manufacturing involves reasonable production tolerances.

Minor variations may occur in:

• Dimensions

• Thickness

• Weight

• Color

• Positioning

• Cutting

• Folding

• Lamination

• Finishing

• Material texture

Such variations may occur due to manufacturing processes and will not necessarily constitute defects when they remain within the applicable production tolerance.

 

31. Force Majeure

Special Printers will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Earthquakes

• Floods

• Fires

• Severe weather

• Epidemics or pandemics

• War

• Civil unrest

• Government restrictions

• Export restrictions

• Import restrictions

• Customs delays

• Port closures

• Strikes

• Labor shortages

• Factory shutdowns

• Transportation disruptions

• Shipping interruptions

• Cybersecurity incidents

• Power outages

• Raw-material shortages

• Significant supply-chain disruptions

Where such circumstances occur, Special Printers may reasonably extend the production or delivery schedule.

 

32. Website Information

We make reasonable efforts to maintain accurate information on our website.

However, product descriptions, images, prices, availability, production times, and other information may change without notice.

Product images may be illustrative and may not represent the exact final product configuration.

The customer's quotation and approved order specifications take precedence over general website descriptions where they conflict.

 

33. Website Availability

We do not guarantee that the Special Printers website will always be:

• Available;

• Error-free;

• Uninterrupted;

• Secure; or

• Free from technical problems.

We may modify, suspend, or discontinue portions of the website without prior notice.

 

34. Third-Party Services

Special Printers may use third-party providers for:

• Payment processing

• Shipping

• Freight forwarding

• Customs clearance

• Website services

• Communication

• Cloud services

• Manufacturing

• Warehousing

• Delivery

Third-party services may be subject to their own terms and policies.

 

35. Limitation of Liability

To the maximum extent permitted by applicable law, Special Printers LLC shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from an order or service.

This may include, without limitation:

• Loss of profits

• Loss of revenue

• Loss of business opportunities

• Loss of anticipated savings

• Loss of goodwill

• Business interruption

• Loss of customers

• Delayed product launches

To the extent permitted by law, Special Printers' total liability arising from a particular order shall not exceed the amount actually paid by the customer for the affected order.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

 

36. Disclaimer of Guarantees

Except where expressly stated in writing, Special Printers does not guarantee:

• A particular commercial result;

• A particular level of sales;

• A particular marketing result;

• A specific production date;

• A specific delivery date;

• That a product will satisfy an unstated purpose;

• That a product will be accepted by a particular government or regulatory authority.

Customers are responsible for determining whether the selected product is suitable for their intended use.

 

37. Privacy

Customer information may be collected and processed for purposes including:

• Processing orders;

• Providing quotations;

• Customer support;

• Manufacturing;

• Shipping;

• Payment processing;

• Fraud prevention;

• Legal compliance;

• Business administration.

Additional information about data handling should be provided in the Company's Privacy Policy.

 

38. Confidentiality

Special Printers will take reasonable measures to protect confidential customer information received in connection with an order.

Customers should clearly identify confidential information when submitting commercially sensitive materials.

Confidentiality obligations do not apply to information that:

• Is publicly available;

• Was already lawfully known;

• Is independently developed;

• Is received lawfully from a third party; or

• Must be disclosed by law or governmental authority.

 

39. Account Security

If customers create an account on the Special Printers website, they are responsible for maintaining the confidentiality of their account credentials.

Customers must promptly notify Special Printers of any unauthorized access or suspected security issue.

 

40. Promotions and Discounts

Promotional prices, discounts, coupons, and special offers may be subject to separate terms.

Unless expressly stated otherwise:

• Promotions cannot be combined;

• Promotional pricing may have an expiration date;

• Promotional quantities may be limited;

• Certain products may be excluded;

• Shipping, taxes, duties, or other charges may not be included.

Special Printers reserves the right to correct pricing or promotional errors.

 

41. Price and Product Errors

If an obvious pricing, product, specification, or technical error appears on the website or quotation, Special Printers reserves the right to correct the error.

If an order has already been placed based on an obvious error, Special Printers may contact the customer to confirm whether the customer wishes to proceed at the corrected price.

If the customer does not wish to proceed, the order may be cancelled and applicable amounts refunded, subject to the circumstances and applicable law.

 

42. Communication

Customers agree that Special Printers may communicate regarding orders through:

• Email

• Telephone

• WhatsApp

• Website messaging

• Other communication methods provided by the customer

Customers are responsible for providing accurate contact information and monitoring communications relating to their orders.

 

43. Electronic Records

Electronic quotations, invoices, approvals, emails, messages, artwork approvals, payment records, and other electronic communications may be retained as business records.

Electronic approval of artwork or specifications may be treated as customer authorization to proceed with production.

 

44. Changes to These Terms

Special Printers may update these Terms and Conditions from time to time.

The updated version will be published on the website with an updated effective date.

Changes will generally apply to future orders and transactions unless otherwise required by law.

​

45. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction identified in the customer's applicable contract, quotation, or order documentation, subject to mandatory laws that may apply to the transaction. Where no separate written agreement identifies a different governing law, the parties intend for the laws applicable to Special Printers LLC's U.S. operations to govern these Terms, without regard to conflict-of-law principles, to the extent permitted by applicable law.

​

46. Dispute Resolution

The parties agree to first attempt to resolve disputes through good-faith communication. Customers should contact Special Printers before initiating formal proceedings and provide reasonable details concerning the dispute. Where the parties cannot resolve a dispute informally, the dispute may be submitted to the courts or other dispute-resolution mechanism having jurisdiction under applicable law and the applicable order documentation. Nothing in this section prevents a party from seeking legally available emergency or injunctive relief.

​

47. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

​

48. No Waiver

Failure by Special Printers to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

​

49. Entire Agreement

These Terms, together with the applicable quotation, invoice, order confirmation, product specifications, artwork approval, shipping terms, privacy policy, and any separately signed agreement, constitute the agreement between Special Printers and the customer concerning the applicable transaction.

If there is a conflict between documents, the following order will generally apply:

1. Separately signed written agreement;

2. Confirmed quotation or order agreement;

3. Invoice/order confirmation;

4. Approved product specifications;

5. These Terms and Conditions;

6. General website information.

​

50. Contact Special Printers

For questions regarding these Terms, orders, quotations, production, or shipping, please contact:

Special Printers LLC
8206 Louisiana Blvd NE, Ste B #10483
Albuquerque, NM 87113
United States

Website: www.specialprinters.us

​

China Branch

Building 141
Yiwu, Shenzhen, Zhejiang, China

Landline: +86 172 74608831
Fax: +86 172 74608831

​

CUSTOMER ACKNOWLEDGMENT

​

By placing an order with Special Printers LLC, the customer acknowledges that:

• The customer has reviewed the quotation and product specifications;

• The customer is responsible for the accuracy of submitted information;

• Custom products may not be returnable after production begins;

• Artwork must be carefully reviewed before approval;

• Production and shipping times may be estimates;

• International shipments may be subject to customs requirements and charges;

• Manufacturing may be performed through approved production facilities in China or other jurisdictions;

• Shipping may be arranged through Special Shipments LLC or third-party logistics providers; and

• The customer agrees to the applicable Special Printers Terms and Conditions.

Thank you for choosing Special Printers LLC.

Special Printers LLC — Factory-Direct Printing & Global Delivery